Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Customisable products
● Made to measure products
● One-off products
● Products with customer specific alterations
● Personalised products
● Made to design products
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● You have 15 days from the date of delivery to claim for the return or exchange if: the product is damaged, stained, defected or incomplete; the product/s must be unused, in the original packaging with labels and protective stickers attached; the product received does not match the size ordered.
● Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
● Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
● Since each personalised product is made specifically for you, we will not be able to accept returns as we will not have any further use of the product.
● However, if you received an incorrect measurement/design/product then the data/specifications you had provided with your order, you can send us text-based or pictorial evidence of the error in alterations and we will try to fix the issue.
● The above-stated return policy is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
If you have any questions concerning our return policy, please contact us at: